Help Videos for iOS
If you still have any issues, please reach out! mike@rephonebook.com
Note: The latest iOS version is iOS 18, which is demonstrated in the full install video. If you're using an earlier iOS version and your settings look different, please watch the ``iOS 17 Settings`` video for the correct instructions.
Scroll down for common questions and answers
Nope! Once you download and its working, no need to have the app open. The caller ID function will work without the app open.
If your friend is an agent, but you already when them saved in your contacts, it will not work. RE Phonebook caller ID only works if the person is not currently saved as a contact.
If caller ID isn't displaying for certain calls, it may be because the agent is not yet in our database—we're continuously updating our records to include more agents. Additionally, ensure that RE Phonebook is enabled in your phone settings under Call Blocking & Identification; you can watch the videos above to see how. Also, if the caller is saved in your contacts under a different name, the app will display your saved information.